Your goal, as a distributor, is to process the perfect order every time. But it's just as critical that you also aim for the perfect return, because customers return products for a multitude of reasons and will bring their business elsewhere if they get frustrated in the process of doing so!
As lower and lower margins leave no wiggle room for inefficiencies, returns can erode a distributor's margins and reduce profitability. The perfect return involves complete and accurate paperwork, full compliance, visibility and traceability during the process, and a satisfied customer whether the outcome be a refund or a replacement product.
TECSYS DMS offers distributors a highly automated returns process with flexible workflow. Whether dealing with a customer at the counter or receiving a returned product in the warehouse, the system can be pre-configured using business rules by customer, by location and/or for particular system users.
Customer returns are fully integrated and can efficiently manage high-volumes of returns common in certain industries. The return process begins with a RMA request, followed by the RMA, the physical receipt(s) against the RMA, the confirmation of the shipment contents and finally involves inventory disposition and/or customer compensation.
As an interdepartmental activity, vendor returns require tight integration to procurement, warehousing and finance to prevent bottlenecks resulting from poor communication.