Customers for Life

As a TECSYS customer, you can relax knowing we've already pulled together the resources you'll need to support your investment and help you succeed. Our expertise is at your disposal.

Our Customers for Life philosophy means we do what it takes to establish and nurture a long-term relationship with you. We work side-by-side with you before and after you go live, to help you navigate the twists and turns of your new technology investments and make sure they're a success.

Professional Services

Are you replacing your legacy system? Introducing paperless RF warehousing to your business?

That's not the time to be hoping you can pull it off by yourself!

So that's where we come in. Take advantage of our industry insight, business consulting and project management experience to help you keep your implementation on target, on time, and on budget. And help you sleep at night.

(You'll find we're not afraid to get our hands dirty, too.)

Business Consulting

We do a complete evaluation of your operations, and make recommendations for everything from warehouse layout and shipping logistics to inventory and purchasing routines. Everything is aimed at streamlining tasks to improve efficiency in every facet of your business:

  • warehousing and inventory management
  • transportation and logistics
  • procurement planning
  • business intelligence
  • accounting and finance
  • business process re-engineering

Project Management

When implementing new systems and technology, the successes are the ones where there is tight control of all the little details. To make sure your implementation is a success, we provide:

  • Professionally trained, experienced project managers
  • Regular status updates and milestones to keep projects on track
  • Project management and reporting software to track progress
  • Flexible plans which provide assistance based on your needs

Whether you're starting from scratch or overseeing complex enterprise upgrades, we're with you all the way!

Customer Support

We have flexible support programs, technical expertise, and innovative self-service tools available 24/7 to make sure you have the knowledge and assistance you need at all times, whether you're "going live", upgrading, or experiencing technical supply chain issues.

Secure Customer Portal

Customers can request product support, access account information, statements, invoices and call history, view orders and quotes, search FAQ databases, review product alerts, and download documentation.

Go to Customer Care Portal

Technical Services

Data Conversion

Moving to a new system doesn't have to mean losing your historical data!

We'll pull data from your legacy system and format it to the new specifications. We'll even help you decide what data to convert, and determine if any new fields are needed.

Network Design and Support

Our Technical Services Team is trained to be the technical backbone of your operation, leaving you free to focus on business. They'll handle everything from helping you forecast your hardware needs to configuring your email:

  • Hardware and software set-up, testing and training
  • PC and network configuration (LAN, WAN, VPN, server)
  • Disaster recovery, strategic planning and rehearsal
  • Routine system maintenance and performance checks
  • Firewall installation
  • Operating systems installation and set-up

Training

No matter how large or small your investment, transitioning to a new mission-critical system can seem daunting.

Our knowledgeable and enthusiastic training staff will make you feel right at home in no time! Choose from our tailored training programs that:

  • are customized to your resources, internal skill sets, and availability
  • use a "test" company, complete with sample data and workbooks, to help you get familiar with the new system quickly
  • include on-site assistance with your first month-end, to make sure everyone is completely comfortable with the new system
  • offer refresher courses for existing staff, and training overviews for new hires

Once your staff is trained, we'll work with your management personnel to show them how to make the most effective use of your new system.

Top companies trust their supply chains to TECSYS...

Aetrex logo Canon logo Cleveland Cat logo Cee Kay Supply logo Delmar Logistics logo Entertainment One logo Honda logo Humana logo Intermountain Healthcare logo Kubota logo Leesar logo LifeScience Logistics logo Mayo Clinic logo Mercy logo Milton Cat logo Parkview Health logo Remchem logo Trinity Health logo Walter logo